Cash Will Still Be on QSR Menus

Last year, one of the first brands to go cashless, Sweetgreen, changed its policy to accept cash at all its locations. The quick-service restaurant (QSR) started accepting cash after Amazon confirmed it would take cash payments in all of its previously cashless Amazon Go stores.

Although it’s true some restaurants might have done away with cash, some cities and states have banned cashless restaurants and stores because of discrimination against unbanked customers who rely on cash. According to Fiserv, one third of QSR customers choose to pay with cash, and more than half of them say they prefer using cash for all transactions less than $25.

To eliminate cash is to eliminate customer choice. As such, the cashless QSR is a concept that simply won’t work. Cash has its advantages, and with the right technology and processes, QSRs can improve their cash operations while allowing their customers to pay for purchases the good old-fashioned way: with money.

Customers Want Payment…