Automation Proves to be a Necessity for Restaurants During COVID

Months into the coronavirus pandemic, the return to normalcy for the restaurant industry is extremely unlikely. With revenue down, millions of workers laid off and countless eateries closed – many of them permanently – experts anticipate the operational strategy going forward to be driven by innovation and methods for doing more with less. 

Technology such as kiosks and mobile apps increasingly had become cornerstones of the new business model prior to the outbreak. Expect digital solutions to play an even larger role in the post-outbreak environment.

Here’s how:

Augmenting the Workforce 

Restaurants intended for kiosks and apps to supplement the workforce, never to supplant it. Nowadays, though, owners and managers unable financially to bring back their full complement of staff are relying on the technology to facilitate almost everything with a food order, except make it.

Kiosks are seen as short- and long-term solutions to labor fluctuations – more so the former these…