Three Steps to Improving Customer Loyalty During the Pandemic 

With new health and safety guidelines and constantly-evolving regulations, restaurant owners are faced with unique challenges to continue delivering a positive dining experience to customers. And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim. 

It's reported that with as little as a five percent increase in customer retention, a business can improve its overall profits by up to 25 percent. In order to survive, restaurateurs must welcome returning customers and also strengthen new relationships to grow their customer base. Below, we’ll explore three steps to building relationships and an effective customer loyalty program.

Consider Your Customer’s Safety and PrivacyIt’s no secret among bar and restaurant owners that customer experience is key. Especially today, as customers become accustomed to new dine-in protocols, take-out options and longer wait times due to capacity limitations…