The Future of Dining: Industry Expert Insights

12 Min Read By MRM Staff

Modern Restaurant Management (MRM) magazine asked restaurant industry experts to gaze into a crystal ball and re-imagine the future of dining. Now that many restaurants have pivoted and adopted technology such as contactless, QR codes and pay at table to be responsive to their guests and to survive during the pandemic, what is next? Here are their insights. 

Chris Boyles, VP of Food Safety for SteritechWe're already seeing lots of innovation. Coke Freestyle machines allow customers to make their selections using their own smartphone screen. There are touchless faucets and soap dispensers. Perhaps touchless condiment and utensil dispensers are not far behind.  

Ghost kitchens allow you to order from multiple brand menus at a single location. Robots flip burgers and deliver meals to your table. Drones deliver to your house. Self-driving cars deliver you to our chosen destination. Grocery stores allow you to shop without going through a checkout process. Voice-activated apps…