Modern Restaurant Management

DECEMBER 17, 2024

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home. This speeds up order processing and streamlines operations.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

MAY 12, 2025

Pre-packaged meals, made-to-order sandwiches, fresh salads, and even hot food bars are no longer afterthoughts—they're part of a growing meal strategy. Sheetz plans to open 60+ made-to-order food stores in Michigan, while 7-Eleven is expanding food-focused formats across North America.

Retail 354

Retail Marketing Fast Casual Customer Service 354

Modern Restaurant Management

JUNE 27, 2025

Accuracy of food order leads the way at 88, while beverage quality and waitstaff performance both score 86. Popeyes (up 4 percent to 75) looks to build on gains by rolling out its “Easy to Run” initiative to standardize processes, improve order accuracy, and reduce wait times.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

EATER

MAY 14, 2025

Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. In 2022, Kato reopened in a much-larger space and built up its menus, beverage program, and staff. On a full beverage program The old space didnt have a liquor license, so the only beverage options were sparkling water and tea.

Seating 222

Seating Outdoor Dine-in Beverage 222

Restaurant Business

JULY 3, 2025

per share for the online ordering and payment company just four years after Olo went public. per share for the online ordering and payment company just four years after Olo went public. Its core product is online ordering, but it has expanded into marketing and customer engagement as well as payment processing.

Leadership 260

Leadership Mobile Ordering 2025 Online Ordering 260

Modern Restaurant Management

FEBRUARY 17, 2025

They appreciate restaurants that use AI and data analytics to anticipate their needs, remember their preferences, and offer seamless ordering processes. It allows for placing orders by seat, course, and shared items for the table with a full graphical floorplan, significantly speeding up the ordering process and reducing wait times.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

ChowNow

MAY 23, 2025

Your cost of goods sold (ingredients, beverages, packaging, etc.) Keep them too low, and youre losing your net profit margin every time someone orders. Drive more direct orders Make it easy for customers to order straight from your website or mobile app. added up to $60,000.

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

ChowNow

JULY 11, 2025

When going through the ordering process, diners want three things: Speed Ease Clarity Your menu categories have more to do with delivering on those expectations than you might think. On the flip side, a cluttered or confusing category setup can overwhelm guests, slow down ordering, and lead to missed sales opportunities.

Menu 195

Menu Dietary Restrictions Seasonal Menu Online Ordering 195

Goliath Consulting

JUNE 28, 2025

On the beverage side, robotic bartenders like Cecilia.ai These voice-interactive systems can take orders, engage with guests, and serve drinks quickly and consistently ( Chowbus, 2024 ; FastCasual, 2021 ). For his restaurant, embracing robotics has become part of staying competitive in a challenging labor market.

Front of House 195

Front of House Operations 2025 2024 195

Modern Restaurant Management

DECEMBER 26, 2024

By mid-2024, 82 percent of food and beverage operators were still actively recruiting, with chefs and cooks comprising 30 percent of open roles. Self-ordering kiosks, for instance, have gained traction in quick-service establishments, driving sales and streamlining labor demands.

2025 418

2025 Management Management Insurance 418

ChowNow

APRIL 15, 2025

Cost of Goods Sold (COGS) Cost of Goods Sold tells you how much it actually costs to make the food and beverage sales you sell. This includes kitchen ingredients, beverages, and packagingbasically, all of your raw materials. If youre only going to track a handful of key performance indicators, start with these.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

Restaurant Business

JUNE 20, 2025

But customers were asking for it, so it came up with a solution that allows it to offer delivery on its website with orders picked up curbside by Uber drivers. Olive Garden parent Darden Restaurants had long resisted third-party delivery, preferring to serve customers in its restaurants and control the experience.

Delivery 226

Delivery Fast Casual Leadership Point of Sale 226

Modern Restaurant Management

JANUARY 31, 2025

This reflects the positive impact loyalty programs have on driving revenue, with 83 percent of restaurant leaders saying their loyalty program successfully drives up order or basket size, as well as repeat visits (82 percent) and return on investment (78 percent). ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2024 2025 221

7 Shifts

NOVEMBER 15, 2024

How do you handle multiple tables and orders at once? What steps would you take if a customer received the wrong order? How do you maintain accuracy when taking orders for large groups? How do you handle multiple tables and orders at once? What does excellent customer service mean to you? How did you resolve it?

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

Restaurant Business

JUNE 11, 2025

But perhaps the brand’s most radical transformation was on the beverage side, where it has added modern sips like boba as well as craft cocktails, including frozen margaritas and mojitos. We do see beverages and on-the-go beverages as a big growth opportunity for both of the brands,” O’Reilly said.

Fast Casual 177

Fast Casual Front of House Back of House Leadership 177

SpotOn

JANUARY 13, 2025

Turn off online ordering  If you’re closed or scaling back your operations, turn off online ordering. Potential guests won’t be able to order from your restaurant, so there won’t be any miscommunications. Document everything If your physical location has been damaged by wildfires, document everything.

Online Ordering 98

Online Ordering Document Email Marketing Back of House 98

Perfect Daily Grind

JULY 8, 2025

Regular cleaning practices not only keep equipment in excellent working order but also prevent health and safety risks that coffee shops can’t afford to ignore. She elaborates that coffee shops should first establish a structured cleaning protocol tailored to their specific equipment, beverage offerings, and workflow.

Equipment 137

Equipment Café Food Safety Beverage 137

ChowNow

APRIL 15, 2025

In the restaurant business, operating costs are the day-to-day expenses required to keep your doors open and your kitchen firingeverything from rent to payroll to the packaging your to-go orders go out in. If youre pushing out more orders, getting more ingredients, and staffing more servers, these costs will reflect that.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

Restaurant Business

JUNE 27, 2025

It’s a point-of-sale system that allows the team to pack orders, and it’s integrated with third-party delivery partners. In fact, the beverage program was a bit of a fluke. But the team build a trademarked system—dubbed Au-Dough-Mation”—that can now manage front- and back-of-house operations.

Fast Casual 166

Fast Casual Franchising Franchise Leadership 166

Squirrel Systems

FEBRUARY 3, 2025

Takeout Specials Super Bowl Sunday is a peak day for takeout orders, so be sure to offer a dedicated takeout menu for those who prefer to enjoy the game at home. By using a platform like TouchBistro Online Ordering, you can streamline orders, avoid third-party commissions, and handle more orders efficiently.

Social Media 80

Social Media Point of Sale Email Marketing Back of House 80

SpotOn

DECEMBER 23, 2024

Everyone deserves a drink at a bar, even if that beverage does not include alcohol. A mocktail is a non-alcoholic beverage expertly crafted to rival the flavors of a normal cocktail. Differences between mocktails and non-alcoholic beverages Mocktails offer a new way of creating new flavors for those choosing to stay sober in a bar.

Bar 97

Bar Menu Point of Sale Seasonal Menu 97

ChowNow

JUNE 12, 2025

Add Packaging Costs (if applicable) If your dish is available for delivery or takeout, include the cost of any additional items that are included in the order and will be taken, such as containers, bags, utensils, or stickers. Use your order history and volume to ask for better deals.

Operations 195

Operations Food Supply Seasonal Menu Pricing 195

Perfect Daily Grind

JUNE 27, 2025

Research from the oat milk brand shows that 63% of UK consumers order flavoured hot coffee and 87% order flavoured iced. Businesses can order Zero Waste Boxes to collect disposable cups, coffee bags, pods, capsules and packaging, then ship via UPS for sorting and processing into raw materials for recycled products.

2025 113

2025 Workshop Events Point of Sale 113

Restaurant Business

JULY 8, 2025

Earlier this week, Domino’s brought back its “Best Deal Ever,” a $9.99, any-pizza offer when customers order them online. That eased before and during the pandemic, as brands focused either on ease of ordering or more premium items. deals this week as fast-food pizza chains work to reverse stubbornly weak sales. price point.

Leadership 210

Leadership Point of Sale Fast Casual Email Marketing 210

Restaurant Business

JUNE 23, 2025

Acqui-hire “To acquire a company in order to use its employees skills or knowledge, rather than for its products or services.” The coffee giant is licensing the company’s order fulfillment tech while also bringing aboard Empower’s six engineers. Add these six terms to your vocabulary.

Hiring 166

Hiring Mobile Ordering Advertising Leadership 166

Restaurant Business

JUNE 17, 2025

Not quite yet An easy way to bring bold Korean flavors to modern menus From BBQ to beverages, menus are seeing a lot of action Food C-stores are stealing fast-food tactics. Photo: Shutterstock Made-to-order food, value offerings, loyalty programs. Made-to-order food is now second only to gas as a driver of c-store visits.

Food 270

Food Fast Casual Leadership Loyalty Program 270

Restaurant Business

JUNE 23, 2025

Chains including Shake Shack, Paris Baguette, Nick the Greek and MilkShake Factory have recently rolled out shakes, sweets and beverages that riff on the classic Middle Eastern treat of chocolate, pistachio and the crisp shreds of phyllo dough known as kataifi. Photo courtesy of Paris Baguette. Members help make our journalism possible.

Bar 154

Bar Fast Casual Leadership Back of House 154

SpotOn

JANUARY 15, 2025

According to a Gallup poll, guests only look at your menu for 109 seconds before ordering. Like entrees, beverages, sides, or appetizers. They're designed for profit but people don't order them. Be more descriptive with higher-priced items, like entrees, and leave descriptions off of simple items, like beverages.

Menu 81

Menu Online Ordering Website Management Inventory 81

ChowNow

MAY 9, 2025

Food Costs (COGS) Your food costs, or cost of goods sold (COGS), include everything that goes into producing your menu items, including: Recipe ingredients Beverages Condiments Disposables, like to-go containers, straws, and napkins Tracking your food costs percentage helps you understand how much of your revenue is being spent on your menu.

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

Perfect Daily Grind

JUNE 13, 2025

The new concept features a modular 60m² footprint with six-week fit-outs, integrated digital ordering kiosks, a localised food counter, and reduced back-of-house requirements. (Chieri, Italy) Tue, 10 Jun – Pret A Manger unveils streamlined UK store format to accelerate regional roll‑out.

2025 158

2025 Point of Sale Café 2024 158

Modern Restaurant Management

MAY 30, 2025

This has led to many perks for consumers, such as reduced wait times, contactless ordering, and more personalized offers and rewards. The market is influenced by evolving consumer lifestyles, the growth of digital ordering, and consumer demand for convenient and affordable dining. percent from 2025 to 2033 and reach US$ 345.6

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JULY 9, 2025

The top planned investments include online ordering software (35 percent), marketing software (32 percent), and accounting software (32 percent). Look for net-30 accounts with food, beverage, packaging and/or equipment vendors. Technology Investment Is Becoming Non-Negotiable Restaurant technology is no longer optional.

Cash Management 221

Cash Management Small Business Equipment Technology 221

Future Food

NOVEMBER 27, 2024

Even as some food and beverage businesses face financial hurdles, the resilience and ingenuity of the industry continues to shine, promising an exciting future for consumers, F&B operators, clubs, shopping centres, mixed-use precincts and landlords. It is street & food truck-influenced food moving into bricks and mortar.

Hospitality 78

Hospitality 2025 Food Back of House 78

Restaurant Business

JUNE 17, 2025

That model allows the chain to invest more labor in the kitchen, where car-friendly salads and wraps are made to order. Entrée salads can be ordered as a wrap for drivers to eat one handed, for example. Kern said Greenlane has found savings by ordering direct, rather than going through a distributor. Photo courtesy of Greenlane.

Fast Casual 154

Fast Casual Leadership Mobile Ordering Casual 154

Perfect Daily Grind

JUNE 26, 2025

Markets like China, Japan, Taiwan, Saudi Arabia, and the United Arab Emirates also show growing interest in more unique, “funky” processing methods, such as infused and co-fermented coffees , which compel producers to experiment with new techniques and varieties in order to receive higher prices.

Innovation 153

Innovation Social Media Café Consumer Goods 153

Modern Restaurant Management

DECEMBER 31, 2024

However, the industry has renewed optimism, driven by the adoption of digital and mobile ordering, menu creativity and heightened expectations around AI. Similarly, 59 percent of respondents believe mobile apps that offer easy online ordering will have the greatest impact on operations over that same time period.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

SpotOn

OCTOBER 28, 2024

Whether you're adding fresh seasonal ingredients or selling it by the slice on paper plates, it's a simple food offering that encourages guests to stick around and order more drinks. But as recent studies show Gen Z drinking less on average , non-alcoholic beverages are a valuable complement to your drink menu.

Bar 98

Bar Seasonal Menu Online Ordering Food Order 98