To Mitigate ‘The Great Resignation’ Refocus on the Employee Experience

The landscape of the restaurant industry has changed forever due to Covid and the operational complexities that the pandemic introduced. As brands scrambled to change their business models – whether through the adoption of touchless payments, delivery and curbside pickup, or the use of QR codes to access online menus – consumers were also forced to adapt their dining behaviors.

These pivots in the face of the potential collapse of an entire sector highlight the amazing resilience of people who work in the industry – nimble and imaginative employees who have been critical to the survival of restaurants across the country. It’s become clear that many of these changes are here to stay considering that they’ve created efficiencies, added new revenue streams, and guests like them. 

Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. A recent survey of restaurant operators by the…