MRM EXCLUSIVE: Restaurants Going Digital Require Technology That Always Works

What’s new on the menu for today’s innovative restaurants? Internet of Things (IoT) technology. Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff. The challenge is all this new technology needs support to keep everything working seamlessly across the front and back of the house, the internet, and for behind-the-scenes management. 

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. Peter Pane, a hamburger franchise with 46 locations across Austria and Germany, is investing in technology to run the business and deliver top-notch customer service. This includes integrating point-of-sale…