Why Your Restaurant Should Prioritize Order Accuracy

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! 

All too often, restaurants are fumbling on that basic principle. Perhaps they’re understaffed and struggling to keep up with incoming orders. Or employees haven’t been properly (and regularly) trained. It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. Maybe there was a breakdown in communication somewhere along the internal meal preparation process.

Regardless of how it happened, your vegetarian customer got a regular hamburger instead of a veggie burger, and now they’re furious.

Why is order accuracy so important for a restaurant?  Incorrect orders can lead to:

Decreased customer loyalty. Customers expect to get what they ordered when they visit (or get take-out from) restaurants. Incorrect orders are a top complaint, leaving…