Achieving Your Best Digital Customer Experience During COVID-19

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. The transition to digital experiences is an issue every industry is having to address, but is uniquely challenging in an industry where personal interactions are the norm and a critical part of the customer experience. This need to rapidly adjust how we deliver services has accelerated the pace of digital transformation across industries, including food service. Many states continue to struggle with the impact of COVID-19 and restaurants continue to adjust how they adapt and serve consumers living in lockdown who are craving spending time at restaurants and their emotions and expectations are both running high.

The Front Counter Is Now Digital  Digital engagements with customers are going to remain the norm long after the COVID-19 pandemic, as customers come to…