Responding to Negative Online Reviews (Infographic)

Did you know that nine out of 10 customers are likely to read reviews before they choose a business? That’s why having good online reviews for your restaurant is essential to the bottom line. What about negative feedback? While no one likes to receive criticism or complaints, the fact is that bad reviews could be good news for your business.

Negative reviews are impossible to avoid, even if you have only positive comments thus far. At some point, a customer will be less than pleased with the service or experience he or she had at your restaurant and will likely post a negative review. However, that does not mean the end of your career or your restaurant. In fact, if an organization’s reviews are all positive, potential customers may question their authenticity.

Negative reviews tell consumers what might go wrong with their food or service and how your restaurant reacted to a situation. Responding immediately is smart; it allows you to address the customer’s concerns and…