Bad Social Media Review?

3 Min Read By Izzy Kharasch

Do you regularly look at your reviews on Yelp and Google? If not, you should be.The ones that gush positivity (“awesome place!” “great food!”) will make you feel good and energize you for the long day ahead. But then there are reviews like this one, delivered via Yelp to a restaurant with an entertainment area this past summer:

 

“Good location, but freaking expensive. Also, if you order food or drinks away from your table, please look at your receipt. Most likely they have added a tip into your tab. Perhaps more than you would have tipped these under-par servers in the first place. They don't deserve 20 percent. Slow, inattentive, unfriendly, borderline rude.”

 

That’s not going to make any manager feel good about the service they’re providing.

 

OK, so maybe it was an off-night. That’s happening more and more in the hospitality industry because, let’s face it, recruiting, hiring and retaining staff is a huge challenge in the current employment…