Modern Restaurant Management

JANUARY 2, 2025

AI: Optimizing Operations and Enhancing Customer Experience Artificial intelligence is increasingly finding its way into pizzeria operations, and 2025 will be a year of experimentation and testing for many brands. Labor Challenges: Finding and Keeping Good People The labor market remains a major concern for pizzeria owners going into 2025.

2025 251

2025 Online Ordering Franchising Franchise 251

Modern Restaurant Management

APRIL 11, 2025

Despite economic concerns, diners consistently demonstrate a commitment to supporting restaurants, according to TouchBistro's 2025 American Diner Trends Report. Volume-Based Deals : Offer discounts on larger orders, particularly for takeout and delivery, to encourage diners to order more.

Loyalty Program 439

Loyalty Program Social Media Front of House Back of House 439

ChowNow

FEBRUARY 13, 2025

Knowing which tools your business needs can feel daunting, so weve organized the best restaurant technology tools of 2025 into eight key categories that cover every aspect of running a restaurant. In fact, 60% of restaurant operators say that offering delivery has had a progressive impact on sales.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Restaurant Business

JUNE 20, 2025

Restaurants less so How the owner of Krystal and Logan's Roadhouse makes it work Financing Olive Garden sales surge on delivery and free take-home meals Same-store sales rose 6.9% at the Italian casual-dining chain as its investments in affordability and Uber delivery paid off. By Joe Guszkowski on Jun. of sales in the quarter.

Delivery 226

Delivery Fast Casual Leadership Point of Sale 226

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

Definition 282

Definition Loyalty Program 2025 Fine Dining 282

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. In 2025, we foresee significant developments in on and off premise restaurant payments. For the first part, click here and for the second part, click here.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

ChowNow

FEBRUARY 21, 2025

In this guide, youll learn: Why restaurant apps matter in 2025 and how its the consumer driving the changes The different types of restaurant apps How to make the most of your own branded restaurant app and its many benefits Lets take a closer look at why every restaurant should use apps in 2025. Online ordering and delivery apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

ChowNow

FEBRUARY 12, 2025

4 Reasons Why You Cant Ignore Restaurant Marketing in 2025 Restaurant marketing in 2025 isnt just a nice-to-haveits a necessity. Heres why ignoring restaurant marketing in 2025 is a mistake you cant afford to make: 1. Do they prefer takeout, delivery, or in-person dining? We now live in a digital-first world.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

ChowNow

JANUARY 23, 2025

The 5 Must-Have Restaurant Customer Retention Strategies for 2025 These are the absolute must-have retention strategies every restaurant operator should use if they want to grow their customer base this year. These FAQs will give you actionable insights to refine your retention strategy and stay competitive in 2025.

2025 195

2025 Loyalty Program Operations Email Marketing 195

ChowNow

FEBRUARY 28, 2025

Offer Online Ordering & Delivery Through Your Own Channels Customer expectations have evolved dramatically since 2020, and convenience is a major factor in where and how people choose to dine. The post How to Attract More Guests to Your Restaurant in 2025 appeared first on ChowNow.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

EATER

APRIL 30, 2025

Adam Friedlander/Eater NY Eric Huang of NYCs Pecking House talks grassroots growth A version of this post originally appeared on April 30, 2025, in Eater and Punchs newsletter Pre Shift , a biweekly newsletter for the industry pro that sources first-person accounts from the bar and restaurant world. The fried chicken at Pecking House.

Serving 265

Serving Fine Dining 2025 Employee Relations 265

EATER

NOVEMBER 15, 2024

Robert Sietsema/Eater NY Wonder wants to fix food delivery — so it just acquired Grubhub On November 13, Wonder, the company that describes itself as “a new kind of food hall,” announced its acquisition of the established food ordering and delivery platform Grubhub. How is Wonder different from other delivery platforms?

Food 300

Food 2024 2023 Food Order 300

ChowNow

FEBRUARY 12, 2025

These reassure customers that their order has been received and provide details like estimated pickup or delivery time. Online Ordering : Customers ordering takeout or delivery are already invested in your restaurant, making them prime candidates for email sign-ups.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

Modern Restaurant Management

MAY 23, 2025

Per the National Restaurant Association , 46 percent of restaurateurs reported a net increase in customer traffic from January 2024 to January 2025. Online Ordering and Delivery Platforms These days, online ordering isn’t just a convenience for customers; it’s an important financial asset for restaurants. Also rising?

Online Ordering 282

Online Ordering POS Small Business Employee Relations 282

Modern Restaurant Management

DECEMBER 30, 2024

In a recent report shared by TouchBistro on the State of the Restaurant Industry for 2025, data provides key insights into a year marked by both significant hurdles and notable resilience for the restaurant franchising industry and quick-service restaurant (QSR) operators.

Loyalty Program 251

Loyalty Program Franchising Franchise 2025 251

7 Shifts

OCTOBER 22, 2024

Offer catering or delivery services for local businesses Becoming the go-to lunch option for local businesses is an effective restaurant marketing strategy to establish a steady stream of regular orders. You can also partner with other local businesses like gyms, grocery stores, or laundromats to display your flyers.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Modern Restaurant Management

FEBRUARY 5, 2025

Takeout Holds Steady, Delivery Slumps Delivery orders dropped 9 percent, while dine-in traffic fell 20 percent. Is Delivery Worth the Dollars? More than one third (36 percent) of Americans plan to order food delivery for the Big Game on Sunday, Feb. The steepest decline happened between 6-9 p.m.,

2024 309

2024 Food Order Delivery Sports 309

Squirrel Systems

FEBRUARY 13, 2025

In 2025, one of the most powerful tools at your disposal will be your Point of Sale (POS) system. POS Systems: The All-in-One Solution for Restaurant Operations In 2025, POS technology is more advanced than ever before, offering all-in-one solutions that integrate various aspects of restaurant management.

2025 93

2025 POS Technology Operations 93

Modern Restaurant Management

OCTOBER 30, 2024

Restaurants that make their guests feel valued and deliver the experience the guests expected when they walked in the door or placed their order for delivery have the best chance of turning a one-time value seeker into a loyal customer, Fires said. "'Treating Consumers want new experiences and variety.

Loyalty Program 251

Loyalty Program Consumer Goods Customer Experience Pricing 251

Lavu

JULY 11, 2025

Managing orders from multiple delivery apps can quickly overwhelm restaurant staff and disrupt service flow. That’s where third-party delivery integration for restaurants becomes essential. Do you work with more than one delivery partner? New and existing customers can learn more at lavu.com or contact Lavu Customer Success.

POS 78

POS Delivery 2025 Online Ordering 78

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. percent from 2025 to 2033 and reach US$ 345.6

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Restaurant Business

JUNE 12, 2025

12, 2025 Facebook Twitter LinkedIn There are about 1,000 Coco robots in the wild today. Photo courtesy of Coco Robotics Here come the delivery robots. About 1,000 Coco bots are currently making deliveries in Los Angeles, Dallas, Miami and Helsinki. They have completed more than 500,000 deliveries to date.

Delivery 175

Delivery Leadership 2025 Advertising 175

Lavu

JUNE 26, 2025

In 2025, convenience and speed continue to drive customer expectations, reshaping how people choose and receive their meals. Key Mobile Food Ordering Statistics Every Restaurant Should Know Mobile ordering continues to rise, and some predictions have the food delivery market valued at $365B by 2030.

Mobile Ordering 78

Mobile Ordering Food Order 2025 Ordering 78

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JANUARY 3, 2025

What are some restaurant design trends you are seeing for 2025? For restaurateurs, the message is clear: in 2025, your space is no longer just where food is prepared and served. We're seeing a shift away from larger-scale traditional layouts towards compact designs that can seamlessly pivot between dine-in, takeout, and delivery.

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

MARCH 3, 2025

Social media, online reviews, and delivery platforms make digital branding just as important as physical branding. There are a lot of challenges facing both new and established brands in 2025. Another challenge many restauranteurs might not be considering is the impact third-party delivery services like Door Dash have on your brand.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Restaurant Business

JUNE 23, 2025

23, 2025 Facebook Twitter LinkedIn The restaurant tech vocabulary keeps expanding. Starbucks’ deal with Empower Delivery fits the acqui-hire framework. One example is OpenAI’s Operator, a tool that can perform web-based tasks like making a restaurant reservation or ordering food from a delivery app. By Joe Guszkowski on Jun.

Hiring 166

Hiring Mobile Ordering Advertising Leadership 166

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. The poll collected insights from 175 restaurant operators and financial professionals to uncover their expectations for 2025.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

TRG Restaurant Consulting

DECEMBER 22, 2024

As we approach 2025, its crucial to understand the trends and predictions that will shape the future of dining. This guide provides an in-depth analysis of the anticipated developments in the restaurant industry for 2025, offering insights to help operators navigate the changing landscape. and 3.4%, aligning with typical annual trends.

2025 52

2025 Loyalty Program Online Ordering Customer Service 52

Perfect Daily Grind

JUNE 19, 2025

In May, shipments rose 15% year‑on‑year, bringing the total export value for the first five months of 2025 to over US$ 5 billion. Shipments in May 2025 totalled 149,000 tonnes valued at US $5,709/tonne, representing a 60.5% The New York ICE arabica contract for September delivery closed at US 322.30

2025 127

2025 Café Events Sustainability 127

Lavu

JULY 4, 2025

In this post, we’ll explore how leveraging the right technology can significantly cut down wait times and elevate the customer experience in 2025. Here’s how technology is making it possible in 2025: Self-Service Kiosks : Reduce order wait times by 40%, shrink queues by 25–40%, and increase average check sizes by 30%.

2025 60

2025 Technology Mobile Ordering Loyalty Program 60

ChowNow

FEBRUARY 28, 2025

In 2025, the US online food delivery market is expected to reach $424.9 Whether theyre grabbing takeout on the way home from work or scheduling a delivery for later that day, digital ordering has become the norm. Third-party delivery apps take a big cut of every salesometimes as much as 30%. billion in revenue.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Lavu

JULY 4, 2025

As technology continues to evolve in 2025, choosing the right POS can directly impact your efficiency, customer satisfaction, and bottom line. What are the key restaurant POS features to look for in 2025? In 2025, features like AI-powered analytics and contactless payments are must-haves.

POS 78

POS 2025 Front of House Back of House 78

Lavu

MAY 9, 2025

Whether you’re switching to a more flexible POS or simply reevaluating your tech stack, this 2025 guide has you covered. The post How to Cancel Toast POS Contract Without Penalties: Complete 2025 Guide first appeared on Lavu. Canceling a Toast POS contract can be tricky due to fees, notice periods, and technical steps.

POS 78

POS 2025 Equipment Customer Service 78

Rocket Fuel

JANUARY 7, 2025

Now, as we enter 2025, I am excited to see them move more and faster into the real world. Thanks to AI, I am confident 2025 will be a year of progress on both fronts. The post AI and Quick-Service Restaurants: Why 2025 will be a year of innovation for QSRs appeared first on Delaget.

2025 52

2025 Innovation Customer Service Loyalty Program 52

Modern Restaurant Management

JULY 17, 2025

When someone places an online order, tracks delivery or modifies an app-based pickup, they are still seeking a sense of hospitality. Because in 2025, cross-functional strategy is not a trend, it is the foundation for loyalty that lasts. So, the technology cannot feel cold or transactional.

Loyalty Program 221

Loyalty Program Customer Experience Point of Sale Hospitality 221