ChowNow

FEBRUARY 13, 2025

What was once a gradual process turned into a rapid transformation, permanently reshaping how restaurants operate and interact with customers. Customers have now fully embraced the benefits of using restaurant technology, and to keep up with guests evolving expectations, the tech industry is growing at an incredible rate.

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2025 Technology Loyalty Program Mobile Ordering 195

ChowNow

JANUARY 23, 2025

Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. But first, why is customer retention such a big deal? Sales: 80% of sales typically come from 20% of clients.

2025 195

2025 Loyalty Program Operations Email Marketing 195

ChowNow

FEBRUARY 21, 2025

If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Online ordering and delivery apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

OCTOBER 7, 2024

In 2025, more plant-based menu items will be appearing at an incredible rate of speed as well. Here are a few early observations of what 2025 could bring to the hospitality industry. It’s also become a boost to top-line sales. Since COVID, technology in the restaurant industry has moved at lightning speed.

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2025 Loyalty Program Waste Compost 474

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

FEBRUARY 28, 2025

Youre delivering a great dining experience, yet foot traffic remains inconsistent, online engagement is low, and new customers arent coming in as often as youd like. The problem isnt your food or serviceits visibility and customer engagementand were going to help you fix that. Optimize your Google Business Profile.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

ChowNow

FEBRUARY 12, 2025

Email marketing might not be as flashy as social media marketing, but for restaurants, its possibly the most effective way to stay connected with customers. Unlike social media platforms, where the algorithm overlords dictate who will and will not see your posts, emails go straight to your customers inboxeswhich they check daily.

Email Marketing 195

Email Marketing Marketing 2025 Online Ordering 195

Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent. In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

EATER

NOVEMBER 1, 2024

Beata Zawrzel/NurPhoto via Getty Images New CEO Brian Niccol is hoping customers will fall back in love with the coffee chain. The chain has seen declining sales , and foot traffic is down 10 percent over the last year. Unfortunately, leaning into this customizable creativity has, arguably, made the experience at Starbucks worse.

Customer Experience 328

Customer Experience 2003 Point of Sale 2006 328

Modern Restaurant Management

MAY 2, 2025

With 70 percent of operators struggling to fill job openings and 45 percent reporting they don’t have enough staff to meet customer demand, according to the National Restaurant Association. These technologies help streamline operations, lighten the workload for staff, and create a better experience for both employees and customers.

Technology 251

Technology Mobile Ordering Front of House Back of House 251

7 Shifts

OCTOBER 22, 2024

Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community. It helps allocate resources directly to those who are most likely to become loyal, repeat customers.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Modern Restaurant Management

DECEMBER 31, 2024

2024 By the Numbers and Looking to 2025 Restaurant leaders representing more than 6,200 locations shared 2024’s top challenges and opportunities and their 2025 priorities in Restaurant365's annual industry survey.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

MARCH 3, 2025

For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. A strong restaurant brand goes beyond a logo.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Squirrel Systems

FEBRUARY 13, 2025

From improving customer satisfaction to managing inventory, every day presents a new opportunity to optimize operations. In 2025, one of the most powerful tools at your disposal will be your Point of Sale (POS) system. As a restaurant operator or owner, youre no stranger to the challenges of running a successful business.

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2025 POS Technology Operations 93

SpotOn

APRIL 14, 2025

SpotOn grows in popularity amongst restaurants committed to delivering unique, community-driven hospitality experiences. These updates, combined with new partnerships with standout restaurants, reinforce SpotOn’s commitment to equipping operators with the tools and insights needed to thrive in 2025, no matter what comes their way. 

2025 110

2025 Innovation Fine Dining Equipment 110

ChowNow

FEBRUARY 28, 2025

In 2025, the US online food delivery market is expected to reach $424.9 Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones. Since 2014, online ordering has grown 300% faster than dine-in and now accounts for roughly 40% of restaurant sales. Customers spend more online.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Lavu

APRIL 4, 2025

Choosing the best POS system for bars in 2025 is essential for streamlining operations, enhancing customer experience, and maximizing profits. A modern POS system for bars goes beyond just processing paymentsit helps with inventory management, staff scheduling, and real-time sales tracking.

POS 78

POS 2025 Bar Point of Sale 78

Modern Restaurant Management

NOVEMBER 27, 2024

An 'Out of the Ordinary' Year for Independents 2024 was an “out of the ordinary” year for independent restaurants, according to TouchBistro's 2025 State of Restaurants Report. The annual report surveys 600 independent full-service restaurant (FSR) owners and operators from across the U.S.,

2025 221

2025 Loyalty Program 2024 Back of House 221

Modern Restaurant Management

MARCH 10, 2020

First, it’s easier than ever for customers to dispute charges – often taking only the tap of a mobile banking app. They are anticipated to exceed 40 billion dollars before 2025. com, restaurants are now seeing as many as one out of every 100 (one percent) of customer transactions fall victim to chargebacks.

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POS Point of Sale Customer Service 2025 527

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Lavu

APRIL 25, 2025

Running a successful restaurant in 2025 isnt just about serving great food and offering good serviceit also requires the right technology behind the scenes. POS integrations have become essential for streamlining daily operations, reducing errors, and allowing staff to focus more on the customer experience.

POS 78

POS 2025 Loyalty Program Online Ordering 78

Lavu

JUNE 6, 2025

The right system does more than process payments—it streamlines operations, manages inventory, tracks sales, and enhances the customer experience. With so many options available in 2025, finding a solution that fits your restaurant’s unique needs is essential. Should you choose a legacy or a mobile POS system?

POS 60

POS 2025 Point of Sale Cash Management 60

Modern Restaurant Management

MARCH 24, 2020

The modern restaurant point-of-sale (POS) system has grown beyond simply handling payments. With the restaurant market expecting to exceed $22 billion by 2025 , the high volume of cash and credit cards that pass through a restaurant each day make a POS system a necessity rather than a convenience. The Evolution of POS.

POS 306

POS Cash Management Mobile Ordering Point of Sale 306

Lavu

MAY 23, 2025

Thinking about launching your own deli in 2025? If you want to learn how to open a deli, follow these key steps to establish your brand and get the tools you need to serve customers great food and experiences. Delis and sandwich shops continue to be popular with customers because they provide versatile, quick dining options.

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2025 Employee Relations Tip Distribution POS 78

Modern Restaurant Management

JULY 15, 2020

According to the latest Financial Trends Insights from Black Box Financial Intelligence™ , based on data from the week ending June 28, restaurants sales continue improving. See the latest sales and traffic results here: Sales Improve but Restaurants Should Brace Themselves for Challenges Ahead. Financial Trends Insights.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Modern Restaurant Management

FEBRUARY 10, 2020

broadline foodservice sales of plant-based meat have grown 37 percent in the past year. Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Despite skyrocketing demand for plant-based food across the U.S., This data covers U.S.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. Additional 2020 Award Recipients: Top Delivery Sales : Lance and Blake Condray, Campbell, CA. million guests.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

Paper Chase Accountancy

MAY 21, 2025

The Perfect Plate – 2025 Q1 Every month, we’ll provide updates on the latest trends in the restaurant industry. By Dimitre Krouchev 2025 Q1 Earnings Report Summary Overall optimistic business environment in the US with foundations set for 2026 onwards Impact of Strong Economic Growth on the U.S. restaurant operators.

2025 52

2025 Guest Recovery Franchise Franchising 52

Lavu

APRIL 25, 2025

Setting up a POS system for a restaurant in 2025 isnt just about installing machinesits about finding the right tools to help your business run smoothly. The right POS setup can make it easier to take orders, manage staff, track sales, and keep customers happy. Scalability for future growth. Software: $60$400/month.

POS 78

POS 2025 Loyalty Program Cash Management 78

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchise 471

Franchise Franchising Food Fast Casual 471

Restaurant Engine

MARCH 12, 2025

In this article, we look at how you can leverage AI tools to optimize your restaurants marketing in 2025. You may have noticed that AI is making rapid gains in 2025, and its literally transforming marketing. AI Helps Personalize the Customer Experience Consider your promotional emails to customers.

2025 52

2025 Marketing Loyalty Program Email Marketing 52

Black Box Intelligence

NOVEMBER 7, 2024

Sales and Traffic Forecast Insights We have crunched the numbers and are ready to reveal our forecasts in traffic and sales growth for 2025. We expect this to continue next year – 2025 will, according to our 2025 projections, be a better one for restaurants than 2024. Some market volatility is inevitable.

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2025 Point of Sale 2024 Webinar 59

Black Box Intelligence

JUNE 4, 2025

Preferences around value and experience evolve quickly. By combining decades of restaurant expertise, AI, guest experience management, and the best workforce and financial benchmarks, brands can make better choices backed by real data. It means losing real revenue. Heres what we found. So whats the solution? So whats the solution?

Marketing 91

Marketing Loyalty Program Customer Experience Back of House 91

Modern Restaurant Management

FEBRUARY 19, 2020

Her wealth of experience with leading brands and impressive set of skills will be highly valuable to our business and its outstanding franchisees. Checkers & Rally’s will continue its tradition of putting the customer first and serving its communities by delivering high quality, craveable food at exceptional values.

Franchise 305

Franchise Franchising Fast Casual Point of Sale 305

Modern Restaurant Management

OCTOBER 22, 2020

“Today’s customer wants a frictionless, safe experience and we’re evolving to meet that need quickly with these new formats,” said Tim Welsh, Chief Development Officer at QDOBA. designed with high-rent urban areas in mind. designed with high-rent urban areas in mind.

Franchise 385

Franchise Franchising Kitchen Safety Loyalty Program 385

SpotOn

JANUARY 29, 2025

G2's Report names SpotOn Restaurant point-of-sale #1 over top competitors in ease of use, quality of support, and more. Ranked #1 out of 27 competitors, SpotOn’s superior performance and customer satisfaction highlight its dedication to helping restaurants succeed.

POS 57

POS Marketing 2025 Loyalty Program 57

Rocket Fuel

FEBRUARY 19, 2025

Better Loss Prevention in 2025 Three steps QSRs can take right now for easier workflow and better results by Rachel Auer As we enter a new year, loss prevention continues to be one of the most popular topics of conversation among QSR owners. Step 1: Start recovering more delivery losses. YOY and hit a six-year low Delivery is up 29.8%

2025 52

2025 Mobile Ordering Employee Relations Delivery 52