Restaurants Implementing Technology Today Are Better Prepared for the Disruptions of Tomorrow | Modern Restaurant Management | The Business of Eating & Restaurant Management News

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. Indoor dining closures, staff shortages and the supply chain are ongoing issues, especially as the Delta and Omicron variants continue to spread. The restaurant industry lost $240 billion in profits in 2020, and in 2021 is projected to fall about $167.5 billion short of pre-pandemic levels, showing that a return to normalcy is not quite yet in reach.

With new problems come opportunities for new innovations, and technology has been a vital resource for restaurants during the pandemic. Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages. From 2019 to 2021, the number of customers using food delivery apps rose by 21 percent, and this number is expected to grow another 22 percent by 2023.

Technology has…

Nicole Leisle

As VP of Product Marketing of Ordrslip, a Bitwise Industries company, Nicole Leisle and her team oversee and execute all aspects of the company's national marketing, branding and public relations. As a results focused leader, she brings her 16 years of business-to-business marketing expertise to the table as we rapidly grow and carefully scale the organization.

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Nicole Leisle