Why Innovative Dining Experiences Are Driven by Facility Management Technology

A new normal has evolved in the restaurant industry: Digital delivery sales are expected to grow at a compound annual rate of over 22 percent through 2023, according to L.E.K. Consulting. In response, 37 percent of restaurants are offering online ordering and 32 percent accept mobile payments.Though the delivery revenue trajectory is positive, this may also stir up panic in the industry-Is going out to eat in style anymore?Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button. It’s not enough just to serve great food; it’s about exceptional customer service, the right ambiance in the room, and having a high-functioning kitchen and facility that the staff can count on as the backbone of the entire dining experience. 

If equipment isn’t working properly, you run the risk of disappointed customers and a…