Will 2023 Be Transformative for Restaurants?

2023 has the potential to be transformative for restaurants, with opportunity for new innovation beyond a recession in these first months. The common theme you’ll see is restaurants continuing to do more with less, both to weather economic uncertainty and to deliver on heightened expectations from consumers. Thankfully, even if consumers dine out less, their desire to maximize each occasion will help buoy restaurants through this time.

The top challenge will continue to be labor shortages, which will restrict restaurants’ abilities to deliver an extra level of stellar service, and they’ll look to tech to fill in the gaps. We’ll see the consolidation of restaurant tech solutions into all-in-one platforms that can leverage approved guest data to build direct relationships, deliver exceptional experiences, and increase repeat visits and orders.  

We’re also starting to see a shift in diner behavior in the convergence of dine-in and delivery, as some consumers order…