Modern Restaurant Management

JANUARY 6, 2022

Among all the trends forecasted for hospitality establishments in 2022, restaurant gift cards are one of the most powerful tools in your tool belt. We’ve listed six trends you’ll see in restaurants in 2022 and, through them, how you can use gift and promotional cards to see even more success.

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2022 Online Ordering Loyalty Program Customer Experience 193

Modern Restaurant Management

DECEMBER 16, 2021

This includes raising wages, boosting benefits such as offering early wage access, and leveraging technology to improve scheduling, automate processes and streamline operations, ensuring a seamless shift every time. 2022 will be the year where the restaurant industry shows the world how flexible and techno-savvy it really is.

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Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? The restaurant industry has perhaps seen higher adoption rates of this technology than any other industry. Fast forward to 2022, and the attitude has changed drastically.

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Loyalty Program Mobile Ordering Employee Relations Customer Experience 223

Modern Restaurant Management

DECEMBER 30, 2021

While 2022 may bring new problems, at its heart, it still follows the same cycle of preparation and prevention. Key 2022 Challenges. While combating empty roles and maneuvering vacation policies, technology offers support without added stress. Technology also allows for seamless delivery operations during colder months.

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Loyalty Program 2022 Kitchen Safety Customer Experience 231

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Comparatively, 48 percent intend to automate additional on-premise functions (previously 41 percent in 2022).

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Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. Attract and Retain Guests with a Loyalty Program. Do More with Less with Technology.

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Loyalty Program Online Ordering Point of Sale Customer Experience 221

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Consumers Love Loyal Eighty-five percent of consumers are joining loyalty programs, and restaurant merchants know they need to capitalize. According to the 21st Annual U.S.

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The Restaurant Times

FEBRUARY 22, 2022

The labour shortfall and supply chain constraints that plagued 2021 have persisted into 2022. Investing in labour-saving technologies and providing simple and fewer menu selections, for example, has allowed them to free up cash flow and recruit more people or raise compensation. Popular Restaurant Start-Up Trends 2022.

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2022 Front of House Cash Management Online Ordering 98

Modern Restaurant Management

OCTOBER 20, 2023

Instead, they need to integrate data insights with marketing functionality using next-generation marketing technology solutions that help identify priority customers. This creates an opportunity for restaurants to bite into market share by enticing a budget-sensitive customer base with incentives like coupons and loyalty programs.

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Marketing Loyalty Program Email Marketing Coupons 193

Modern Restaurant Management

MAY 15, 2023

Today, the global food delivery app industry is predicted to reach $320 billion by 2029 — up from $140 billion in 2022. Dole Out Digital Deals Growing your digital presence enables you to level up your loyalty program and marketing campaigns. Consumers crave convenience.

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Customer Experience Delivery Loyalty Program Mobile Ordering 193

Modern Restaurant Management

JULY 13, 2022

Differences in manpower, brand recognition, technology and marketing budgets have all presented significant challenges for single location restaurants to compete for market share. One of the biggest COVID-born shifts in the industry was the widespread adoption of technology solutions to streamline the ordering process.

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Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

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2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

FEBRUARY 17, 2023

Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one. Be mindful of consumers’ time and patience so that they can reward you with loyalty.

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Loyalty Program Mobile Ordering Customer Service 2022 182

Modern Restaurant Management

NOVEMBER 7, 2022

To determine the impact of price increases on sales performance, RMS analyzed in-store price increases by percentages year over year (Q2 2022 vs. Q2 2021) for 25,000 QSR locations in the US across numerous brands. Take advantage of loyalty programs. Use technology to entice customers with relevant, personalized promotions.

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Pricing Loyalty Program Point of Sale 2023 199

Modern Restaurant Management

SEPTEMBER 7, 2023

million in 2022. One of the key attributes of Millennials is their affinity for technology and online platforms. Whether it's discovering and researching new restaurants, reading reviews, making reservations, or utilizing food delivery services and apps, restaurants must adopt a robust online marketing program.

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Marketing Loyalty Program Customer Service Catering 199

The Restaurant Times

AUGUST 26, 2022

Whether you are the owner of a fine dining restaurant, quick-service restaurant, food truck, or coffee shop, you will need restaurant management apps to streamline your business operations and unlock potential revenue in 2022. Restaurant Loyalty Software. Some POS systems have integrated loyalty software in their offering.

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Modern Restaurant Management

MARCH 2, 2023

Satisfying CX Delivering a satisfying customer experience (CX) is the #1 priority for companies, according to a recent study by Metrigy, a research and advisory firm that advises companies on technology transformation strategies. No other technology area garnered a higher number of companies increasing expenditures.

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Operations Loyalty Program Mobile Ordering Consumer Goods 158

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 47% 47% of operators predict an increased reliance on technology and automation to address labor shortages in their type of restaurants by 2024, including 44% of full-service and 49% of quick-service. trillion in 2024.

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2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

FEBRUARY 2, 2022

A vast, community-wide event like Restaurant Week can be the perfect push to start 2022 successfully. Thankfully, using the right technology the right way can help you do more with less to elevate your guest experience and improve profit margins. Here is your 2022 guide for a successful Restaurant Week.

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Loyalty Program Online Ordering Social Media Mobile Ordering 192

Modern Restaurant Management

MAY 9, 2022

In our April 2022 monthly industry impact report, QSR sales in the US are flat at 0.2 percent in Q1 2022 compared to the same quarter last year. And as we examine Q1 2022, we see that QSR performance continues to lag. In March 2022, traffic was down -8.5 percent in the first three months of 2022.

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Modern Restaurant Management

JANUARY 23, 2024

billion in 2022 to $7,221.73 Not to mention a tarnished brand reputation that can have negative impacts on consumer loyalty for years to come. Working with an outside consultant can also be helpful as a third-party advisor to oversee your compliance program. percent from $6,729.54 billion in 2023 in one year alone.

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Food Safety Food Supply Beverage Loyalty Program 193

Future Food

SEPTEMBER 6, 2023

Whether owning or renting, the combination of 12 interest rate increases since May 2022, looming fixed rate mortgage cliff and predictions of one more rate increase before year end – interest rate impacts will continue to dominate cost of living pressures. decline in the F&B business survival rate, 2nd highest of all sectors.

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Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

Whether owning or renting, the combination of 12 interest rate increases since May 2022, looming fixed rate mortgage cliff and predictions of one more rate increase before year end – interest rate impacts will continue to dominate cost of living pressures. decline in the F&B business survival rate, 2nd highest of all sectors.

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Hospitality Loyalty Program Fast Casual Food 78

The Restaurant Times

FEBRUARY 19, 2022

In such a competitive sector, technology is critical in driving the efficiencies you need to develop a successful restaurant. Customer Loyalty . Loyalty programs and rewards systems are especially beneficial to pizza shops because customers like to return to the places they trust to provide a good meal.

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POS 2022 Loyalty Program Point of Sale 52

Lavu

DECEMBER 14, 2022

Central to the program is a collaboration with CCSalesPro and James Shepherd, a Master Salesman, who has trained and mentored thousands of successful merchant services sales reps. Many restaurants today are using legacy technologies that cannot support must-haves like tableside ordering, delivery app integrations and loyalty/rewards tracking.

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Training Loyalty Program Point of Sale Tip Distribution 78

Open for Business

MAY 19, 2023

As guest preferences change and new developments in technology come out, keeping up to date can help you in several key ways. First of all, making the most of technology can boost your bottom line by helping you do more with less without compromising hospitality. They see the whole thing and it happens before their eyes.”

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2023 Hospitality Loyalty Program Email Marketing 78

Lavu

JANUARY 27, 2020

This is done using NFC (near field communication) technology a (radio frequency that allows the card to communicate with the restaurant POS device wirelessly) that guarantees fast and precise payments. Kearney estimates that by 2022, 56% of the cards in the US market will be contactless. Better Loyalty Programs.

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Loyalty Program Cash Management Point of Sale Customer Experience 78

The Restaurant Times

AUGUST 5, 2022

You’ve invested a lot in them, so removing them (or letting them go) would mean investing capital and beginning the new hiring program again. But how can you retain employees, and if you can’t retain them, how do you hire new ones in 2022? Let’s discuss. . Challenges In Maintaining Restaurant Staff.

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Hiring 2022 Recruiting Employee Relations 52

Mad Mobile

FEBRUARY 16, 2024

A 2022 Deloitte Study found that consumers spend an incredible 20% more when ordering through technology like tableside ordering , online menus, and handheld POS devices. Leveraging QR codes for customer loyalty programs A Deloitte study found that 40% of customers want to hear from a restaurant once a month or more.

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Ordering Loyalty Program Social Media Mobile Ordering 40

Modern Restaurant Management

JANUARY 19, 2022

The entire industry was forced to adopt a decade’s worth of delivery and curbside technology in a matter of months just to stay functional as consumers first battled lockdowns and later their own hesitancy to return to dining-in. Consumers too squeezed the industry, particularly in the early days of the pandemic.

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Food Supply Restaurant Law Email Marketing Mobile Ordering 191

QSR Automations

DECEMBER 22, 2023

Unfortunately, loyalty programs can only go so far , and they traditionally depend on rewarding customers for returning to your restaurant. This means that the restaurant can do very little other than offer loyalty rewards. Harold loves finding ways of adopting new technology in order to boost the efficiency of any process.

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2024 Loyalty Program Online Ordering Customer Service 52

The Restaurant Times

JUNE 6, 2023

Ways Restaurant Software Can Optimize Inventory Management and Cost Control Operating a restaurant is no easy task, but thanks to technology, restaurateurs now have access to powerful tools that offer numerous benefits. million in 2022. The result is enhanced profitability and improved overall efficiency in the food service industry.

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Inventory Management Management Loyalty Program 52

Modern Restaurant Management

SEPTEMBER 15, 2021

Despite this, four in 10 Canadians are still tentative about eating in-person and plan to postpone their first in-person dining experience for anywhere between a few months of reopening, to sometime in 2022. Convenience is key when it comes to technological innovations, especially when appealing to younger audiences.

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2021 Loyalty Program Retail Online Ordering 175

Modern Restaurant Management

DECEMBER 14, 2021

Modern Restaurant Manaagement (MRM) magazine asked restaurant industry insiders to discuss the key challenges they believe restaurants will face in 2022. We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow.

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2022 Food Supply Mobile Ordering Customer Experience 186

MadMobile

AUGUST 30, 2022

During the first quarter of 2022, a Yelp survey claims that complaints over short-staffed restaurants were up 229%. PYMT’s 2022 Edition of the “Restaurant Readiness Index” found that only 14% of restaurants have their reservations/bookings operations mostly or fully automated. And what remains are unsatisfied customers.

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Reservations Loyalty Program Book Customer Service 40

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. To be able to offer these types of resources means a lot.

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Franchise Franchising Fast Casual Point of Sale 199

Modern Restaurant Management

DECEMBER 20, 2023

Notably, not enough investment in technology and digital transformation. Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs. By 2023, what began as a convenience has evolved into a necessity, shaping the way businesses operate.

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