Experts Weigh In: What Trends Are You Seeing and What Can We Expect to See More of in 2022?

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. Here are their insights. 

Frances Allen CEO at Checkers & Rally’sGiven the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

We also foresee a lot of companies will redesign locations even further to maximize efficiency.

Additionally, as a result of the ongoing labor shortage, we anticipate more automated chatbots to support on-site team members and help streamline their work as well as operators looking for locations with smaller dine-in square footage in favor of adding more drive-thru lanes. Fortunately, we have exceeded in our efforts to reduce our footprint and maximize profitability to effectively operate our…