Understanding Restaurant Guests’ Restroom Preferences

As indoor dining slowly begins to become a mainstream activity once again, it is worth reassessing the evolving customer preferences around foodservice restrooms. Now more than ever, poorly maintained restrooms can repel customers. In fact, a recent survey showed that 60 percent of Americans would leave a business immediately and be unlikely to return after encountering a dirty restroom. Restaurants that do not provide basic hand hygiene essentials run the same risk.

On the other hand, exceptional restroom care can make customers feel safe and give them an incentive to return, even serving as a competitive differentiator for foodservice operations. Because the COVID-19 pandemic has only increased the demand for washroom cleanliness, restaurants should now carefully consider how to meet or exceed heightened consumer expectations around restroom hygiene before offering full-capacity indoor dining.

Restaurant Restrooms Post-PandemicMost restaurant owners already understand the…