Modern Restaurant Management

MARCH 11, 2025

This shift ensures that operations run smoothly, and sales revenue is optimized. No matter how much technology evolves, or trends shift, people will always come back for quality food, great value, and friendly service. One of the biggest struggles for restaurants post-covid is staffing. This trend has held on in the last five years.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Lavu

JUNE 13, 2025

Some restaurant chain owners see the transition as a step toward going cashless in the future because restaurant point-of-sale systems make it so easy. With cashless options such as credit cards, mobile payment apps, and contactless payments, customers can make quick and hassle-free payments, reducing wait times at the point of sale.

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." Landlord/Tenant Disputes : in my practice, I have seen a huge increase in lease disputes.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Lavu

MAY 23, 2025

In this post, well break down five clear signs that your point-of-sale system is holding your restaurant backand what you can do to fix it. Outdated Sales Data : Delayed reporting prevents real-time decisions that boost profits. Inventory Issues : Manual stock counts and outdated tools lead to inaccuracies and waste.

POS 78

POS Online Ordering Mobile Ordering Inventory 78

Rocket Fuel

FEBRUARY 19, 2025

In Delagets latest annual Operational Index, we noted these rather telling points regarding the industrys rapidly evolving sales channels: Drive-thru is down 8.1% YOY and up 372% since 2020 Mobile is up 66.9% YOY and up 372% since 2020 Mobile is up 66.9% What are some sound loss prevention strategies?

2025 52

2025 Mobile Ordering Employee Relations Delivery 52

Modern Restaurant Management

NOVEMBER 27, 2024

While many operators struggled to keep expenses – particularly food and labor costs – under control, they also observed an increase in guest traffic and in profit margins, in part due to strong takeout and delivery sales. One strategy for reducing costs has been the increased use of technology.

2025 221

2025 Loyalty Program 2024 Back of House 221

Modern Restaurant Management

FEBRUARY 27, 2020

2020 State of the Restaurant Industry. The National Restaurant Association released its 2020 State of the Restaurant Industry Report which examines key factors impacting the restaurant industry including the current state of the economy, operations, workforce, and food and menu trends across segments from quickservice to fine dining.

2020 481

2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

JULY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features Grubhub's State of the Plate 2020 trend report, the fragility of "open," di g ital resilience and brand intimacy. See the latest sales and traffic results here: Sales Improve but Restaurants Should Brace Themselves for Challenges Ahead.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Modern Restaurant Management

OCTOBER 16, 2020

The Manifest surveyed 501 people about their food delivery and restaurant habits during COVID-19 and found that two-thirds of people ate in-person at a restaurant in July 2020. Nearly two-thirds of people (65 percent) ordered food delivery in July 2020 as food options remain in-demand, but restaurant profit margins decrease with delivery.

2020 553

2020 2030 Hotels Food Safety 553

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 Same-store sales for restaurants dropped by 28.3 percent in March.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? Here are their responses. Click here for part two. Anita Adams, CEO of Black Bear Diner. Dennis Becker, CEO, Mobivity.

2020 450

2020 Online Ordering Customer Experience Cash Management 450

Modern Restaurant Management

AUGUST 17, 2020

Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers. Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers. COVID-19 Consumer Dining Trends. Mixed take-out bag.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

OCTOBER 13, 2022

Just as with COVID shutdowns and supply chain issues, restaurant technology can help operators continue providing great service even with high costs for them and customers alike. Adopt In-House Technology to Improve Service and Reduce Errors.

Technology 450

Technology Loyalty Program Mobile Ordering Download 450

Modern Restaurant Management

MARCH 15, 2022

With cryptocurrency, Landry’s diners will be able to earn one point for every dollar they spend. Once they earn 250 points, they are rewarded with $25 in bitcoin. Rather than restricting loyalty points to one restaurant, restaurant groups could allow for shared earning and reward opportunities across brands.

Food Supply 592

Food Supply Point of Sale Supplies Food Safety 592

Modern Restaurant Management

JANUARY 13, 2020

Now that the new year is here, it’s the perfect time for restaurant operators to review their 2019 performance and identify areas that can be improved in 2020. Specifically, restaurant operators will want to look at data insights from their POS system, customer transactions, and payroll to identify 2020 goals.

2020 364

2020 Website Management Online Ordering Point of Sale 364

Modern Restaurant Management

SEPTEMBER 30, 2020

This edition of MRM Research Roundup features diner expecations over the next few months, robots for QSRs, and the best cities for coffee lovers, vegans and vegetarians. How Comfortable are Diners? The survey results reveal that 35 percent of respondents feel the same level of comfort dining out now as they did at the beginning of the pandemic.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

JANUARY 22, 2020

Signing up your establishment in a third-party online ordering app can significantly ramp up your sales, as you give customers the privilege to dine with you wherever they may be. By 2020, 85 percent of all customer interactions will be done through digital companions. Online Ordering and Mobile Apps. Online Ordering and Mobile Apps.

Customer Service 440

Customer Service 2020 Social Media Mobile Ordering 440

7 Shifts

SEPTEMBER 20, 2021

If the past few years have taught us anything, it's that restaurant technology is no longer a nice-to-have. The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. Point of Sale (POS) Terminals. Restaurant Employee Scheduling Software.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

APRIL 10, 2024

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. According to September 2023 numbers from the National Restaurant Association , 49 percent of restaurants reported year-over-year increases in same-store sales. Coffee in 2023.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

JUNE 8, 2021

While the law marks one of the most important victories for the rights of those with disabilities, much more can be done to accommodate this community with its ever-evolving needs, including utilizing advanced technology. Now, it is up to restaurants to embrace this technology and help build a more inclusive future.

Technology 560

Technology Innovation Restaurant Law Customer Service 560

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? The restaurant industry has perhaps seen higher adoption rates of this technology than any other industry. Thinking Long Term When Evaluating Restaurant Technologies.

Mobile Ordering 563

Mobile Ordering Loyalty Program Employee Relations Customer Experience 563

Modern Restaurant Management

APRIL 13, 2022

To combat these obstacles among countless others, leaning on point-of-sale (POS) solutions can empower restaurants to quickly leverage new features to maximize profits in a fluctuating service economy. To set your business apart when it comes to recruiting and retaining staff, look to payroll and benefits technology.

POS 539

POS Food Supply Mobile Ordering Point of Sale 539

Modern Restaurant Management

DECEMBER 30, 2021

While combating empty roles and maneuvering vacation policies, technology offers support without added stress. Technology also allows for seamless delivery operations during colder months. We’ve seen it throughout 2020 and 2021, and now 2022 is seeing a new version of the same. Order Throttling.

Loyalty Program 579

Loyalty Program 2022 Kitchen Safety Customer Experience 579

Modern Restaurant Management

OCTOBER 30, 2020

Since quarantine lockdowns began mid-March of 2020, restaurants faced unprecedented turmoil. With the median profit margin between 3-5 percent , capacity maximums , and a net industry loss estimated at around $240B by the end of 2020 , every dollar counts. Do you have existing technology that can ease those burdens?

Front of House 493

Front of House Back of House Point of Sale Technology 493

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. Technology has clearly played a huge role in restaurant modernization, especially in light of the pandemic. A Fearful Transition.

Online Ordering 472

Online Ordering Management Management Point of Sale 472

Modern Restaurant Management

FEBRUARY 11, 2021

Mobile orders were expected to drive $38 billion in restaurant revenue in 2020. What’s more, digital consultancy Mobiquity in June 2020 reported a 36 percent year-over-year increase in the number of restaurant mobile app reviewers who said it was their first time using such an app. trillion, and Gen Z’s was $34 billion.

Mobile Ordering 493

Mobile Ordering Online Ordering Ordering Customer Experience 493

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. 71 percent rely on delivery for 11 percent or more of sales.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

MAY 1, 2020

Q1 Yelp Economic Average (YEA) , which takes a holistic look at the local economic changes since the start of 2020, focused on the economic impact of COVID-19. Q1 Yelp Economic Average (YEA) , which takes a holistic look at the local economic changes since the start of 2020, focused on the economic impact of COVID-19.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

DECEMBER 20, 2021

Restaurants have endless third-party ordering app options, but those do come with a price, approximately five-twenty percent of each sale. Contactless payment eliminates a potential hurdle between you and more sales. The pandemic forced restaurants to adapt to not only a new, leaner business model but also to new consumer behavior.

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Modern Restaurant Management

OCTOBER 7, 2024

Since COVID, technology in the restaurant industry has moved at lightning speed. It’s also become a boost to top-line sales. There are new technologies coming out for restaurants that will help them better track inventory, analyze their purchases and calculate waste. This is a trend I hope will go away.

2025 474

2025 Loyalty Program Waste Compost 474

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels. They will embrace technology to set par levels and pre-package necessary ingredients to assemble a meal quickly.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

JANUARY 15, 2021

This edition of MRM Research Roundup features restaurant industry year-end totals, how restaurant labor is evolving, fast-food brand intimacy and top cities for locavores. An Unpopular Year. In April, the segment’s customer transactions declined by -70 percent compared to year ago, and improved its declines to -30 percent in December.

2021 423

2021 Fast Casual Fine Dining Point of Sale 423

Modern Restaurant Management

AUGUST 12, 2020

Food costs are one of the highest costs for restaurants, ranging anywhere from 20 percent to 40 percent , according to point of sale system provider TouchBistro. Setting up Proper Technology. Adopting the right technology can help restauranteurs drive traffic, boost revenue and sustainably resume operations.

Food Safety 508

Food Safety Online Ordering Website Management Food Order 508

Modern Restaurant Management

SEPTEMBER 23, 2020

Focused on the retail, services and restaurant industries, the SpotOn ecosystem offers powerful technology to small- and medium-sized businesses (SMBs) at a price they can afford. These include marketing, website development, omnichannel payments and point-of-sale (POS) solutions. "We're SpotOn Secures $60M Funding.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

JUNE 24, 2020

Additionally, when buyers place an order through Square Online Store, sellers receive their contact information in the Square Customer Directory and are able to maintain sales history for those customers. Processing is free on all on-demand delivery orders through July 8, 2020—up to $50,000 in sales. Visa SMB Help.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

Loyalty Program 486

Loyalty Program Online Ordering Cash Management Point of Sale 486

7 Shifts

MARCH 18, 2021

After a few weeks of uncertainty in February and early March 2020, COVID-19 was declared a pandemic on March 11, 2020, by the World Health Organization. And a general fear of going out, at least early on, contributed to a dramatic drop in sales across the entire restaurant industry—one we’re still recovering from a year later.

Point of Sale 370

Point of Sale Back of House Front of House Outdoor 370