Sushi Success Story: How Technology Helped Bronx Restaurant Do the COVID Pivot

2 Min Read By MRM Staff

Amir Chayon of Bronx sushi restaurant Ceetay tells a common COVID story.

“Pre-COVID-19 the business was mainly dine-in. In March, everything changed and we had to make the difficult decision to close the business,” he said.

Leveraging technology, Chayon managed to pivot the business model. 

“Now I’m discovering that it's working much better for me and my business to not have a dine-in option at all, and since then I haven’t reopened for dine-in and I have no plans in the future to do so. I love giving my clients the option to order directly from my own website and being certain that I am always providing them with the best service I can.”

He partnered with Dragontail Systems, a food ordering and delivery optimization company, to upgrade to Dragontail’s Algo Dispatching Systems, which analyzes data using artificial intelligence and machine learning to fully optimize and automate the kitchen and dispatching flow, including order…