From 2019 to 2020: Tech-xtualizing the Three Major Challenges Restaurants Face

From infamous chicken sandwich wars to on-trend plant-based burgers and acai bowls, it’s safe to say that 2019 was a trademark year for restaurants. In fact, amidst all the hubbub, new projections are putting the industry at a whopping $1.2 trillion in sales by 2030. 

With all of 2019’s success, restaurant operators are also facing challenges that can be addressed with the help of technology in the New Year. For instance, the growth of delivery led to uncharted operational struggles, with more business came heightened compliance risks and of course, with more customers came labor-related headaches. So, in an era where various aspects of our lives are improved by technology, why can’t it also help restaurants be more efficient?

The Delivery Dilemma 

U.S. diners spent nearly $27 billion last year on restaurant delivery, and the convenience-driven service still has more room to grow in 2020. A recent survey of QSR and fast casual customers found that 51 percent of consumers…