Big Crowds, Not Enough Staff

It has been an incredible couple of years. COVID shut down the hospitality industry from March of 2020 to mid-2021. Gradually, states let operations resume, but no  matter where you are, we are all now in the same boat: no staff!

 In my last article I discussed how robots will transform our industry in a big way, but that is a few years off. We must develop some strategies to deal with today’s reality of lack of staff. In this article I will discuss the strategies that I have implemented with my clients across the country.  

 I am Short Servers AND I am Getting a lot of Complaints!I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. The first question is, how do I give the quality service that our guests expect? This is going to be a tough answer to swallow, but in the end your guests will be happy, your complaints will go down and your social media scores…