Investing In Digital Technology Is Investing in Food Safety

Today’s modern restaurant operators face challenges that no other generation has faced, thanks to COVID-19 closures, supply chain disruptions, labor shortages, menu labeling, and food safety challenges. Food safety is a significant concern since any cross-contamination, cross-contact, mishandling, or foodborne illnesses may sicken guests and become a PR disaster. It is the industry's primary responsibility to be sure the food they sell and serve to consumers is safe. 

The more obstacles the industry faces, the more challenging these responsibilities become. In my experience, when labor issues arise, training and education of the crew are the first things to suffer. There are many reasons for this. Time and money are two of the most significant factors. 

Employee turnover has been higher than ever since the COVID pandemic, with hourly turnover hovering around an unbelievable 194% in the food service industry. It’s impossible to track training for all these employees as they…